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20/20
Air Date: Friday, March 27, 2015
Time Slot: 10:01 PM-11:00 PM EST on ABC
Episode Title: "TBA"
[NOTE: The following article is a press release issued by the aforementioned network and/or company. Any errors, typos, etc. are attributed to the original author. The release is reproduced solely for the dissemination of the enclosed information.]

Hashtag: #ABC2020

Occupational Hazards Airing on "20/20," Friday, March 27 on ABC

"20/20" reports on more salacious tales from the American workplace, on "Occupational Hazards," airing FRIDAY, MARCH 27 (10:00-11:00 p.m., ET) on the ABC Television Network. Reports include:

· Dov Charney, one of the most outrageous and controversial CEOs, discusses his ouster from the iconic retailer American Apparel and his plans to re-take control of the company. Gio Benitez reports.

· Confessions of a Customer Service Rep: Does anything make the blood boil more than getting stuck on the line with a horrible customer service rep? "20/20" interviews a customer service rep who says lowly paid and overworked reps sometimes deliberately antagonize their customers, using tactics like: transferring you to a "supervisor" who is actually just another support rep; hanging up in the middle of contentious conversations with irate customers; not giving their real names so you can't hold them accountable; and deceiving customers in order to jack up the fees they pay on their bills.

· Don't Hit Send: That super snarky tweet or post could give you 30 seconds of happiness and a lifetime of career-crippling shame. "20/20" chronicles the case of Adam Smith, who uploaded a YouTube video of himself confronting a drive-thru clerk at a Chick-Fil-A that went viral and caused a downward spiral that took him from the CFO's office to unemployment. The father of four, now on food stamps, speaks out for the first time exclusively to Nick Watt. "Shark Tank's" Kevin O'Leary discusses how a career can end literally with the click of a button.

· The Quitzilla is a new breed of employee who orchestrates his or her departure into a major media event. Charlo Greene, the former Alaska local news reporter who quit live on the air after doing a segment about a medical marijuana club, tells "20/20" how she came up with her plan and that she has no regrets. Chris Connelly reports.

"20/20" is anchored by Elizabeth Vargas and David Muir. David Sloan is senior executive producer.

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